The Enugu Electricity Distribution Company (EEDC) has been ordered to refund N11,866,263,420.31 to customers in the southeast region, being the sum it over billed them between January to September, 2023.
The Nigerian Electricity Regulatory Commission (NERC) who gave the order said within the period under review, the EEDC failed to comply with the monthly caps as estimated bills approved by the commission.
At the billing cycle for energy consumed in February 2024, NERC said that EEDC shall credit the accounts of all customers that were over-billed between January and September 2023 based on the Commission’s assessment as contained in Schedule 1.
Accounting to a report by SaharaReporters, the Nigerian electricity regulator also lamented that EEDC actions had led to widespread customer dissatisfaction.
Adding that it also had an impact on revenue generated by the government there-by aggravating customer apathy to pay their bills and contributing to the liquidity issues in the NESI.
A check on order no 2024/006 by the NERC indicates that the sum of N11,866,263,420.31 was over-billed from customers between January and September 2023.
The monthly over-billings were analysed as N203,375 customers over-billed N1,933,495,624 in September; 188,298 customers were over-billed N1,745,269,356 in August, while 169,867 customers were over-billed N1,700,205,554 in July, among others.
The commission ordered as follows: “At the billing cycle for energy consumed in February 2024, EEDC shall reconcile the accounts and issue credit adjustments for all customers that were over-billed between January-September 2023 based on the Commission’s assessment as contained in Schedule 1…(swipe to continue reading.)
